Patient Rights
At BeYOUtiful Aesthetics, your safety, dignity, and wellbeing are our highest priorities. As a valued client, you have the following rights when receiving care at our clinic:
1. Right to Safe and High-Quality Care
You have the right to receive safe, evidence-based, and professionally delivered treatments in a clean, hygienic environment. Our clinic follows strict infection control and clinical governance protocols.
2. Right to Be Informed
You have the right to clear, honest information about:
- The treatments we offer
- The expected outcomes and risks
- Any side effects or aftercare requirements
You can ask questions at any time, and we will provide answers in a way you understand.
3. Right to Informed Consent
You will never be treated without your clear and voluntary consent. Before each procedure, we will:
- Explain what’s involved
- Discuss any medical concerns or contraindications
- Provide consent forms to read and sign
4. Right to Privacy and Confidentiality
Your personal and medical information is treated with the strictest confidentiality. We comply with the Australian Privacy Principles and only collect information necessary for your care.
5. Right to Respect
You have the right to:
- Be treated with dignity, kindness, and without judgment
- Receive care in a culturally sensitive and non-discriminatory manner
- Make decisions about your care and say no at any time
6. Right to Access Your Information
You can request access to your clinical records or ask for corrections to your personal information by contacting us directly.
7. Right to Give Feedback or Make a Complaint
We welcome your feedback to help improve our service. If you have a concern:
- Please raise it with us directly so we can address it promptly
- You may also contact the Health Care Complaints Commission (HCCC) or AHPRA for formal support if needed
Our Promise
We are committed to transparent, ethical, and person-centered care. If there is anything we can do to make your experience more comfortable, please let us know.